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Shipping policy

International Shipping

We ship to Canada, the United Kingdom, the European Union, Switzerland, Australia and New Zealand. Fine art paper prints, and aluminum and acrylic prints up to 100cm, can be ordered online with shipping calculated at checkout. For international delivery of 150cm and 200cm pieces and all framed works, please contact us for a personal shipping quote, as these require specialized crating and freight.

International orders ship with import duties and taxes unpaid. Any customs duties, import taxes or brokerage fees charged by the destination country are the responsibility of the recipient.

Once your order ships, you will receive an email with your tracking number so you can follow its progress. If you have an account with us, you can also view your order status at any time in your account.

Our company fully insures all shipments while in transit. We will replace or repair any items damaged in transit from our production facility to the address specified on your order. However, we are unable to insure shipments once they have left the original delivery location.

Please contact us within 10 days of delivery if the retail product you ordered arrives broken or damaged. Include a copy of the shipping receipt and photographic evidence of the damage with your request. We will cover the cost of shipping the replacement item to you. However, only open edition artworks are available as retail products.

If your limited edition fine art shipment shows signs of damage, you should inspect the artwork before signing for it. Please do not refuse delivery. Instead, ensure that the damaged item is noted by the driver. Keep the box and foam corners from the original packaging. Within seven days of delivery, submit at least four to six digital photographs of the box and any damage to the artwork to our email address. We will contact you with additional instructions within two business days.

We cannot deliver to PO boxes.

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J.A.Y. Depth Fine Art

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